Frequently Asked Questions

EstateSail offers:

• Demo Mode: Free download - try all features with 1 sale (up to 10 items)
• Pro: $189.99/month or $1,999/year (save $280+) - First month FREE with full training & support, no credit card required
• Elite: Custom pricing for large operations and franchises

View our pricing page for detailed information on each plan and what's included.

EstateSail works on multiple platforms:

• iOS App: iPhone and iPad (iOS 14.0 or later) - perfect for on-site cataloging and sales
• Web Dashboard: Access from any computer browser (Chrome, Safari, Firefox, Edge) - ideal for office management and reporting

Android app is in development!

The web dashboard is your command center for managing operations:

• Manage all your sales from your computer
• Edit prices and item details efficiently
• Review detailed sales reports and analytics
• Export professional reports for clients
• Bulk edit multiple items at once

They work perfectly together but serve different purposes:

• iOS App: Best for on-site work - cataloging items, processing checkout, checking in customers
• Web Dashboard: Best for office work - editing inventory, pulling reports, managing operations

Both sync in real-time, so you can start on one and finish on the other seamlessly!

Yes! This is one of EstateSail's most powerful features:

• Use unlimited devices on the same sale at the same time
• Multiple team members can catalog items simultaneously
• Run multiple checkout stations without conflicts
• Check in customers on multiple devices
• All changes sync instantly across every device
• Perfect for large sales with multiple staff members

Whether you have 2 people or a large team, everyone works in perfect sync!

Yes. EstateSail requires an internet connection to access AI-powered features, real-time sync across devices, and cloud-based data storage. We recommend having WiFi or cellular data available while using the app.

EstateSail uses cutting-edge vision AI technology that's been fine-tuned specifically for estate sales. Our AI analyzes thousands of data points in seconds to accurately identify items and recommend optimal pricing based on current market values, condition, and estate sale dynamics.

Our AI identifies common household items, antiques, and collectibles with high accuracy. It provides:

• Item identification and detailed descriptions
• Automatic categorization into 14 categories
• Condition assessment
• Price ranges (min/max suggestions)

You can always review and adjust AI suggestions - you're in complete control!

Yes! EstateSail supports:

• Custom pricing rules per sale
• Custom AI prompts for specific selling strategies
• Pricing modes that fit your market
• Manual price overrides anytime

EstateSail features a professional multi-user system where:

• Each team member creates their own account
• You invite members by email
• Members log in with their own credentials
• No password sharing needed
• Members access YOUR sales data (not their own)

When you book a demo and start your Pro subscription, you get:

• Full Pro access for 30 days - unlimited items, sales, and all features
• 25-minute platform walkthrough with our team
• Personalized account setup - we help configure everything
• Full training and support to ensure success on your first sale
• No credit card required to start the trial

The goal is simple: try it on one real sale and decide if it helps you level up.

Team size depends on your subscription:

• Demo Mode: Solo use only (1 sale, 10 items)
• Pro: Up to 8 team members with individual accounts
• Elite: Larger team size for enterprise operations

Each team member gets their own account - no password sharing required!

Assign permissions individually per team member:

• Manage Items: Add/edit inventory
• Use Check-In: Register customers in queue
• Process Checkout: Accept payments
• View Sales Reports: Access financial data
• View Customer Contacts: Access customer info
• Export Reports: Generate and export professional reports

You can also restrict access to specific sales!

EstateSail integrates with:

• Square: Payment processing (POS & in-app)
• Shopify: Online store with live inventory sync
• Whatnot: Export listings for marketplace
• QuickBooks: Accounting data export (service ready)

Our Shopify integration features real-time live sync that keeps your online store perfectly in sync with your in-person inventory:

• Add items in EstateSail, they appear online instantly
• Sell in-person, online inventory updates automatically
• Online orders flow back to your dashboard seamlessly
• Professional product photos sync automatically
• Manage multiple locations effortlessly
• Never worry about overselling

Complete payment processing solution:

• Accept credit and debit cards directly in the app
• Works with Square POS terminals
• Detailed transaction records in Square Dashboard
• Automatic tax calculation and tracking
• Professional itemized receipts
• Clean accounting with separated fees

Our professional queue management system makes customer flow effortless:

• Customers register online before arriving
• Each gets a queue number and unique QR code
• Scan their QR code when they arrive
• Track who's waiting, arrived, or didn't show
• Works seamlessly for multi-day sales
• Protected against spam and abuse

EstateSail supports NIIMBOT thermal label printers - affordable, wireless, and available on Amazon:

• NIIMBOT B1: $30 - Perfect for getting started
• NIIMBOT B3S: $70 - Professional model with advanced features

Supported Label Sizes:

• 50x30mm: 230 labels per roll - $6/roll (standard pricing labels)
• Jewelry Labels (T25*30+45mm): 100 labels per roll - $9/roll (perfect for small items)

Features:

• Bluetooth wireless printing
• Optimized bulk printing (hundreds of labels in one job)
• QR codes and barcodes on labels
• No ink or toner needed (thermal printing)
• Low cost per label

Yes! Our Item Transfer feature lets you:

• Move individual items between sales
• Transfer entire rooms at once
• Automatic Shopify inventory sync
• Room mapping and creation options
• Protection: Sold items cannot be transferred (maintains accurate reporting)

All data is securely stored in enterprise-grade cloud infrastructure with:

• Automatic cloud backups
• Bank-level encryption
• Real-time sync across all devices
• 99.99% uptime reliability
• Professional-grade data protection

Through Square integration:

• Credit and debit cards (in-app processing)
• Square POS terminals
• Cash (manual tracking)
• Split payments (mix payment types)

Professional receipts are automatically:

• Emailed to customers after payment
• Include itemized transaction details
• Show tax breakdown
• PDF format for printing
• Branded with your sale information

Yes! EstateSail tracks credit card processing fees:

• Fees are tracked and displayed in the EstateSail app
• View total fees per sale and transaction
• Clean accounting and transparent reporting
• Helps you understand the true cost of card payments

Yes! EstateSail includes:

• Active Cart: Current customer's items
• Parked Carts: Save carts for customers browsing
• Multiple saved carts per sale
• Quick cart restoration
• Customer-specific cart tracking

Configure AI behavior per sale:

• Custom AI pricing prompts
• Sale-specific pricing strategies
• Pricing modes for different markets
• Category-based rules
• Min/max price enforcement

Yes! Full room management system:

• Create unlimited rooms per sale
• Visual room layout designer
• Custom icons for each room
• Room notes and positioning
• Transfer entire rooms between sales

With Pro or Elite subscriptions: Unlimited items across unlimited sales!

EstateSail takes data security seriously:

• Bank-level encryption protects your data at rest and in transit
• Secure authentication with Face ID/Touch ID support
• Comprehensive access controls and permission systems
• Protected team member data with role-based access
• Secure cloud infrastructure with automatic backups

No worries! All data is in the cloud:

• Sign in on any device
• All data syncs automatically
• Use Face ID/Touch ID for security
• Enable two-factor authentication

Regular updates with:

• New features monthly
• Automatic update notifications
• Force updates for critical fixes
• Version tracking per user

Native iOS app built with SwiftUI includes:

• Camera integration for photos
• Barcode scanner for item lookup
• QR code scanner for check-ins
• Push notifications
• Face ID / Touch ID security
• iPad optimization with split-screen support

Not yet, but it's in development! Sign up for notifications when it launches. iOS users can use the full native app now.

Comprehensive reporting and analytics:

• Real-Time Dashboard: Live sales tracking and performance metrics
• Transaction Reports: Detailed payment and sales history
• Professional Reports: Export polished reports for clients
• Sales Analytics: Track revenue, popular items, and trends
• Web Dashboard: View detailed analytics from any computer